Privacy policy

Zynlee is a brand owned and operated by CUSTOGIFTHUB (OPC) PRIVATE LIMITED (“Company”, “we”, “us”, or “our”). Zynlee operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide you, the customer, with a curated shopping experience.

Zynlee is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how CUSTOGIFTHUB (OPC) PRIVATE LIMITED, operating under the brand name Zynlee, collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card or debit card details, payment card information, transaction details, form of payment, and payment confirmation.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel.

  • Communications with us, including customer support inquiries.

  • Device information including IP address, browser type, and device identifiers.

  • Usage information regarding how and when you interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you use or interact with the Services.

  • Automatically through cookies and similar technologies when you access the Services.

  • From service providers who perform services on our behalf.

  • From partners or other third parties, where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To provide, personalize, and improve the Services, including order fulfillment, payments, shipping, returns, account management, and customer support.

  • Marketing and advertising, including promotional communications and personalized product recommendations, subject to your preferences and applicable law.

  • Security and fraud prevention, including protecting accounts, transactions, and our Services.

  • Communication, including responding to inquiries and maintaining our business relationship with you.

  • Legal and compliance purposes, including compliance with applicable laws and enforcement of our terms and policies.

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify, payment processors, logistics partners, and other service providers who assist us in operating the Services.

  • To marketing and advertising partners, subject to applicable law and your rights.

  • When you direct or consent to such disclosure.

  • Within our corporate group or affiliates.

  • In connection with legal obligations, business transactions, or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which may collect and process personal information to provide and improve the Services. Information you submit may be transferred to and processed in countries other than your own. Shopify processes certain personal information independently as described in the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of such websites and encourage you to review their policies independently.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority.

Security and Retention

While we take reasonable measures to protect your personal information, no system is completely secure. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, as well as to manage your communication preferences. Requests may be subject to verification and legal limitations.

Complaints

If you have concerns about how we process your personal information, you may contact us using the details below. You may also have the right to lodge a complaint with a relevant data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this website with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact:

CUSTOGIFTHUB (OPC) PRIVATE LIMITED
(Operating under the brand name Zynlee)
Email: info@custogifthub.com